Learn about the support services provided by DIVISHA and how we assist our clients after project delivery.
DIVISHA is committed to providing reliable support and assistance to ensure the smooth operation of websites, digital assets, and services delivered to our clients.
This Support Policy outlines the scope, availability, limitations, and responsibilities associated with our support services.
Clients may contact our support team through email, WhatsApp, contact forms, or other official communication channels provided by DIVISHA.
To ensure efficient assistance, clients should provide detailed information regarding the issue, including screenshots, error messages, or relevant project details whenever possible.
Support may include technical assistance related to websites, bug fixes, website functionality issues, minor content updates, guidance regarding delivered services, and troubleshooting related to our work.
Support coverage depends on the service package purchased and any active maintenance or support agreement between DIVISHA and the client.
Free support does not include major design revisions, feature additions, website redesigns, new page development, content creation, SEO campaigns, digital marketing activities, or custom development requests.
Any work beyond the original project scope may require a separate quotation and approval before implementation.
DIVISHA is not responsible for issues caused by third-party services such as hosting providers, domain registrars, payment gateways, plugins, APIs, advertising platforms, or external software vendors.
While we may assist in identifying such issues, resolution timelines remain dependent on the respective third-party provider.
Our team strives to respond to support requests as quickly as possible during business hours. Response times may vary depending on the complexity and priority of the issue.
Critical website issues affecting functionality or accessibility are generally prioritized over standard support requests.
Clients with active maintenance plans may receive additional benefits such as regular updates, security monitoring, backups, performance optimization, and priority support.
Maintenance services are governed by the terms of the selected maintenance package and service agreement.
Clients are responsible for maintaining accurate contact information, providing timely feedback, and sharing required access credentials when support services are needed.
Delays caused by incomplete information or lack of communication may affect issue resolution timelines.
Support services are provided during standard business hours unless otherwise specified in a maintenance agreement or custom support contract.
Emergency support outside regular business hours may be available at DIVISHA's discretion and may incur additional charges.
DIVISHA reserves the right to modify or update this Support Policy at any time without prior notice. Updated policies will be published on this page.
By using our services, you acknowledge that you have read, understood, and agreed to this Support Policy.